At Pack Nible, we want you to be fully satisfied with your purchase. If you receive a defective, damaged, or incorrect item, we will do our best to make it right.
1. Eligibility for Returns
You may request a return if:
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The product is defective or damaged upon delivery.
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You received an item different from what you ordered.
To be eligible, the item must be unused, in its original packaging, and reported within 7 days of receiving the order.
2. Non-Returnable Items
Certain items, such as personal care products or goods that cannot be returned for hygiene reasons, are not eligible for returns unless they are defective or damaged upon arrival.
3. Return Process
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Contact our customer support team via email or phone with your order details and reason for return.
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Our team will guide you through the return steps.
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Items must be handed over to the delivery personnel or sent to the provided return address.
4. Refund Method
Since we operate on a Cash on Delivery (COD) basis, refunds will be processed via bank transfer or another mutually agreed-upon method after the returned item has been inspected and approved.
5. Refund Timeline
Refunds are typically processed within 3 business days after we receive and verify the returned item.
6. Exchanges
If you prefer an exchange instead of a refund, please specify when contacting us. We will arrange for the replacement item once the original product is returned and approved.
7. Contact Us
For any questions about returns or refunds, please reach out at [email protected].